How to factory reset the Galaxy Note 5
Using the settings menu to factory reset your Note 5 is the usual method, but you might find yourself in a situation where your phone won't boot. In that case you'll have to use the physical buttons on your phone. Your phone must be off for this method to work.
Hold down the volume up button, the home button, and the power button at once until the Android recovery screen appears.
Press volume down four times until wipe date/factory reset is highlighted.
Press the power button once.
Press volume down seven times until Yes -- delete all user data is highlighted.
Press the power button once. Your phone will be factory reset.
Press the power button when the data wipe is complete to reboot your phone.

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